2024 Boeing Studio
How might we create an accessible air travel experience?
Design Innovation
Product Design
System Thinking
Overview
The Live Well team partnered with the Council on Aging (COA) to optimize the Elderly Services Program (ESP) by improving billing, financial evaluation, and contribution processes. Through research, ideation, and refinement, the team developed new educational materials, client engagement strategies, and financial calculators. The project was handed off to the COA team for further testing and final implementation decisions.
My Role
Project Lead
Create Research Plan
Create Co-creation Activity
Conduct Interview
Create Visualization
The Team
1 Graduate Design Research Fellow
2 Faculty Leads
5 IndustrialDesign Co-op
1 Fashion Design Co-op
2 Communication Design Co-op
1 Bio-medical Engineering Co-op
This project is highly confidential, I am not able to showcase details of the process or concepts here. If you’d like to learn more or discuss the work in detail, I’d be happy to share more during interviews.


Below is an overview of the design methodologies used and my role throughout each phase of the project.
Planning
Together with two professors from DAAP, I co-led the planning of the Boeing studio. I was responsible for developing the day-to-day project timeline, organizing in-class activities, coordinating stakeholder engagements, and serving as the main point of contact for our sponsor. I also outlined the research and design strategy—covering everything from early exploration to co-creation—to ensure the team had a clear, structured path forward.
Research
I designed and facilitated activities to guide the team through our research phase. This included trend analysis, empathy-building exercises, and affinity mapping. My goal was to help the students build a deep understanding of the challenge space and connect insights meaningfully to Boeing’s priorities.
Ideation
We began by framing “How might we…” questions from our key insights and clustering them to uncover opportunity areas with overlapping user needs. Using a modified Crazy 8s method, we generated over 200 ideas that were later narrowed down through visualization, personas, and use cases.
Refinement
From those ideas, we expanded 34 into concept directions and refined 18 into solutions with potential for patentability. Each concept was developed using methods like sketching, 3D renderings, animations, and testing in a full-scale 747 cabin mockup.
Presentation & Handoff
At the end of the studio, I traveled with the two faculty leads to Boeing’s Concept Center in Seattle, where we presented our final concepts to their innovation team. This was a key moment to showcase our work, gather feedback, and hand off our research and prototypes for further exploration.